Website Policies

Privacy Policy

Terms of Use



Our goal at Surrey Water Polo Club is to provide important information about our club and activities and make your shopping experience safe, convenient and worry free.

Use the menu on the left to view the different policies. Each section discloses our information gathering and dissemination practices for our website.


Contacting Us

If you have any questions about this privacy statement or this web site, please use our comment form or contact us directly:

Surrey Water Polo Club
15105 105 Ave,
Surrey, BC V3R 7M8



Reporting E-mail Solicitations and E-mail Abuse

If you feel you have received an e-mail from Surrey Water Polo Club that is offensive or unsolicited, please forward the e-mail to We will make every effort to stop any future e-mails from Surrey Water Polo Club to your e-mail account.


Privacy Policy

Our goal at Surrey Water Polo Club is to provide important information about our club and activities and make your shopping experience safe, convenient and worry free.

All your personal information is protected in transit by a Secure Socket Layer (SSL) which fully encrypts and protects all of your personal data (name, address, credit card number) from being read by anyone over the Internet.

The following discloses our information gathering and dissemination practices for our website.

Information Tracking

We use your IP address to help diagnose problems with our server and to pre-load various form fields to help enhance your website experience. We also track browser types to help us understand our visitors' needs related to our web site design.

Our site's optional information request forms may require your name, company, e-mail address, as well as information to help us determine your needs related to our products and services. We may use this information to send related updates about our company or products, if applicable. You may opt-out of receiving future mailings (see the opt-out section below).

Browser Cookies

Browser cookies are used by our site to maintain the research list and the store cart functions for returning visitors. If cookies are disabled, these functions will only work if a login is created and the visitor is logged in.

Security and Privacy

Our web site uses security measures to protect against the loss, misuse, and alteration of the information under our control. We store the information in a database in a secure environment.

Client-side cookies may be used to verify the login status of customers using products or services linked directly with our website. Client-side cookies may also be used to track point of entry or track and measure the success of a particular marketing campaign. Usage of a cookie is in no way linked to any personally identifiable information while on our site. If a user rejects the cookie, they may still use our site; however, the user may be limited to the access of some areas within our website.

We take care to reinforce the importance of our web site visitors' security and privacy among our employees. Data security is paramount. We're constantly re-evaluating and deploying new technologies to enhance our security.

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you e-mails based on your requesting information.

We are not responsible for the privacy practices or the content of any other websites to which we link.

Updating and Opt-Out

Visitors who request information on our website have the following options for updating their profiles and unsubscribing (opting-out) to avoid receiving future communications from us:

  • Use the contact profile maintenance page to change or opt-out of receiving information from our company. You will require the original email address and your password to maintain your profile. If this information is not available, instructions are available on the page to assist you.
  • Use our on-line Opt-Out form to remove your name from our marketing lists.
  • Send an e-mail to if you wish to opt-out.


Terms of Use

If you do not agree to our Website Terms of Use and Privacy Policy, you are not authorized to access our website, use any of our website's services or place an order on our website.

Product Availability & Pricing

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, company, geographic region or jurisdiction.

Prices for our products are subject to change, without notice. Any price changes will be confirmed for all orders placed on our site prior to payment settlement. Unless otherwise indicated, prices displayed on our website are quoted in Canadian dollars.

Secure Online Purchasing

We encourage you to feel comfortable using your credit card to conduct commerce on our site. We employ, as a minimum, 128-bit encryption to protect and insure no one can intercept and misuse the cardholder's credit card information. We comply with the Payment Card Industry (PCI) Compliance standards for both transmission and data storage.

Errors and Omissions

We do not guarantee the accuracy of the images, specifications or description of the products on our website. We have made efforts to ensure the images, specifications and description of our products displayed is accurate and brochures provided by the manufacturer match the products.

Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). We will make best efforts to contact you during order review and discuss any pricing errors, prior to settlement processing. Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.

Shipping Information

We pride ourselves in our speedy shipping procedures. Most items are shipped within 24 hours of the order confirmation. Shipping is completed during local normal business hours and excludes weekend and statutory holidays. We use several shipping broker to calculate the best rates and delivery schedule. If you require overnight or specialty shipping please select your desired shipping method during the checkout procedure (subject to availability).

Orders crossing International borders may have special shipping fees, duties and brokage fees which may not be calculated during checkout. You will be notified of these extra fees during the order confirmation. You are responsible for any extra fees and they are typically billed to you by your customs broker or shipping company. To avoid extra fees we primarily ship within the destination country and avoid crossing international boundries.

If any item(s) are out of stock or back-ordered we will notify you prior to shipping the other portion of your order. You can choose to ship what is in stock or wait until the back-ordered items are available for shipment.

Any additional fees applied by the carrier, such as residential/rural delivery, will be automatically charged to your payment method. To accurately calculate shipping changes, please be sure to indicate any special shipping requirements prior to order completion.

Return Policy

At Surrey Water Polo Club, we strive for complete customer satisfaction. If for any reason you not fully satisfied with your purchase, simply return the product to us within 14 days of receipt of product for a full refund of the purchase price, less shipping.

Terms and Conditions of Product Returns:

  • Items must not be damaged in any way
  • Refund is credited when all items are received and inspected by Surrey Water Polo Club
  • Refund amount is less any shipping costs, duties, customs brokerage fees or duties

Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately after your order arrives for directions on returning the defective merchandise for a full refund or exchange. All shipping damage claims MUST be made within 24 hours of receipt of order. Shipping and handling charges will not be refunded.

Click here to read our complete Return Policy.

Exchange Rates

At this time, all invoices are in Canadian dollars unless otherwise specified on the invoice.

Exchange rates are recalculated at the time of processing orders and are shown only as an estimation based on the current rates when the item was added to your list or cart. Invoices and written quotations are written in Canadian dollars unless otherwise specified in the document.

Actual exchange rates (and any additional fees) may be applied by your credit card company on payment processing. Contact your credit card provider for clarification.

Links to Third Party Websites

Links from or to websites outside our website are meant for convenience only. We do not review, endorse, approve or control, and are not responsible for any sites linked from or to our website, the content of those sites, the third parties named therein, or their products and services.

We are not responsible for the privacy practices or the content of any other websites to which we link.

Governing Law

Any disputes arising out of or relating to the Privacy Policy, use of our website, or our products or services offered on our website will be resolved in accordance with the laws of the Province of British Columbia without regard to its conflict of law rules.

Use Comments, Feedback and Other Submissions

You are responsible for the information, profiles, opinions, messages, comments and any other content that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the content, including but limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership.

We reserve the right to terminate your ability to post on our website and to remove and/or delete any content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your content.

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