Privacy Policy
Last Updated: September 17, 2026
Surrey Water Polo Club (“SWP,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our athletes, parents, guardians, members, and website visitors.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our website, register for our programs, request a free trial, communicate with us, or submit information through advertising platforms such as Facebook and Instagram.
1. Personal Information We Collect
Depending on how you interact with Surrey Water Polo Club, we may collect:
- Parent or guardian name, email address, and phone number
- Athlete name, date of birth or age
- Swimming ability, preferred program, and preferred location
- Registration and program participation information
- Messages and information you provide when contacting us
- Information submitted through Free Trial forms, registration forms, or Meta/Facebook/Instagram Instant Forms
- Website and device information such as IP address, browser type, device type, cookies, and analytics information where applicable
For children, we request that personal information be submitted by a parent or legal guardian. Canadian privacy guidance emphasizes parental or guardian consent for young children and meaningful consent when personal information is collected. Office of the Privacy Commissioner
2. How We Use Personal Information
We may use personal information to respond to inquiries and Free Trial requests; recommend an appropriate swimming or water polo program; register athletes and administer programs; communicate schedules, program updates, cancellations, events, and club information; provide customer service; maintain appropriate club and participation records; improve our programs, website, advertising, and communications; measure the effectiveness of advertising campaigns; and meet legal, regulatory, insurance, safety, and administrative requirements.
We collect and use personal information only for purposes that are reasonable and relevant to our programs and operations.
3. Meta, Facebook and Instagram Lead Forms
Surrey Water Polo Club may use Meta advertising products, including Facebook and Instagram Instant Forms, to allow parents and guardians to request information or a Free Trial.
When you submit an Instant Form, information may initially be processed by Meta Platforms and then provided to Surrey Water Polo Club. Meta’s own privacy policies and terms also apply to its processing of information on Facebook and Instagram.
We use information received through these forms primarily to contact you about the program or trial you requested and to assist with registration.
4. Sharing of Personal Information
We do not sell personal information.
We may share information with service providers that help us operate our programs and business, such as registration and membership systems, website and hosting providers, email and communication services, payment providers, analytics platforms, advertising platforms, and other technology providers.
We may also disclose information where required or permitted by law.
Service providers are expected to use personal information only for the services they provide to us and to protect it appropriately.
5. Children’s Information
Our programs are designed for children and youth, and we take their privacy seriously.
Registration, Free Trial requests, and similar inquiries concerning a minor should be completed by a parent or legal guardian. We use information about an athlete only for legitimate purposes related to participation, program placement, administration, safety, and communication.
Any separate use of photographs, videos, testimonials, or similar promotional material may be subject to additional consent where appropriate.
6. Consent
By providing personal information to Surrey Water Polo Club, you consent to its collection, use, and disclosure for the purposes described in this Privacy Policy, subject to applicable law.
Where consent is required, you may withdraw it by contacting us, subject to legal, contractual, safety, or administrative requirements.
BC privacy law gives individuals rights regarding personal information held by private organizations and requires organizations to protect that information against unauthorized access or disclosure. OIPC BC
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, administrative, insurance, accounting, and operational requirements.
When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or loss.
No internet or electronic storage system can guarantee absolute security, but we take reasonable steps to protect the information under our control.
9. Access and Correction
You may contact us to request access to personal information that Surrey Water Polo Club holds about you or your child, or to request that inaccurate information be corrected, subject to applicable legal exceptions.
10. Cookies, Analytics and Advertising
Our website may use cookies, analytics tools, advertising technologies, or similar services to understand website traffic, improve our website, and measure advertising performance.
Third-party services may collect technical information according to their own privacy policies.
11. Links to Other Websites
Our website may contain links to registration systems, social media platforms, payment providers, or other third-party websites. Surrey Water Polo Club is not responsible for the privacy practices of websites or services operated by third parties.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our programs, technology, service providers, or legal obligations.
The most recent version will be posted on this page with an updated “Last Updated” date.
13. Contact Us
If you have questions about this Privacy Policy, want to request access or correction of personal information, or have a privacy concern, please contact:
Privacy Officer
Surrey Water Polo Club
Surrey, British Columbia, Canada
Email: info@surreywaterpolo.com
Website: surreywaterpolo.com